Restoration You Can Trust — 24/7 Emergency Response
When disaster strikes, we’re your first call. From water and fire damage to mould and storm repairs, our certified team is ready day or night to restore your home or business.
Our Services
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Water & Flood Damage
When water damage strikes, time is critical. Whether you’re dealing with broken pipes, sewage backups, or storm flooding, our emergency teams act quickly to stop further damage and start the drying process. We provide water extraction, mould prevention, sewage cleanup, carpet and upholstery care, and complete structural drying. For peace of mind, our Water Claims Guide explains each step of the process and answers common insurance questions.
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Fire & Smoke Damage
Fire leaves behind more than just visible damage. Structural issues, smoke residue, and ruined interiors all require careful, professional attention. Our fire restoration experts clean up and restore your property with your timeline and well-being in mind, while also coordinating directly with your insurance company. Smoke and soot removal is included, with specialized techniques to restore both surfaces and belongings.
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Specialized Cleaning
We also offer professional cleaning for carpets, upholstery, and area rugs. Using truck-mounted hot water extraction or specialized in-shop cleaning for delicate rugs, our technicians remove dirt, stains, and odours to refresh your space. Pricing is transparent and tailored by square footage or item type, with pick-up and delivery available for area rugs. Upholstery and furniture cleaning is also offered, with all products chosen to be safe for families and pets.
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Environmental & Safety
Protecting your property and health after a loss often means addressing hidden hazards, especially mould caused by moisture or water damage. Our trained specialists inspect affected areas, identify moisture sources, and provide clear direction on mould remediation and odour control for insurance claims. When required, we coordinate third-party testing or asbestos services, helping restore a safe indoor environment with care and discretion.
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Reconstruction
In the aftermath of a traumatic event, our team provides discreet and compassionate cleanup services. Using industry-leading safety protocols and specialized equipment, we ensure that affected areas are properly sanitized, restored, and safe for re-entry. Every situation is handled with the utmost care, respect, and professionalism to support families and businesses during difficult times.
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Trauma Scene Remediation
In the aftermath of a traumatic event or biohazard situation, our team provides discreet and compassionate cleanup services. We safely clean and remediate biohazard-affected areas using specialized equipment and strict safety protocols to ensure proper sanitation and safe re-entry. Every situation is handled with care, respect, and professionalism to support families and businesses during difficult times.
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Sewer Damage Repair
When sewage damage hits, quick action is crucial. Contaminated water can spread bacteria, odours, and structural damage fast. Whether it’s a sewer backup or toilet overflow, our emergency team responds immediately to contain the area and begin safe cleanup. We provide hazardous waste removal, deep sanitization, odour control, contaminated material disposal, and full structural drying to restore your home or business safely. Our certified technicians follow strict health and safety protocols to protect your property and your family.
Proudly Restoring Homes and Businesses Since 1999
Twenty-five years ago, Marek Ahlsten recognized a growing need for professional restoration services on the Sunshine Coast. In 1999, he founded First Response as a one-man operation. Since then, the company has grown to a team of more than 20 employees and has become a trusted cornerstone for emergency remediation services in the community.
What Our Clients Say