WHAT TO EXPECT WHEN CALLING FIRST RESPONSE

1. EMERGENCY

Damaged areas are removed or dealt with as required; wet is dried, dirty is cleaned, and items unable to be cleaned, dried or repaired (non-restorable) are removed.

2. ESTIMATE/APPROVAL

Cost details associated with work needing to be done in order to bring property back to a pre-loss condition, are developed, agreed upon by all relevant parties and are then implemented.

3. REBUILD/REPAIR

Materials are installed and finishes are completed to bring property back to pre-loss condition.

KEY TERMS: 

Before we outline the process in more detail, there are a few terms to get familiarized with:

WORK AUTHORIZATION: Would you want anyone else besides you or an appointed person authorizing work to be done on “your” property? Only authorized personnel, usually the home or unit owner sign a work authorization. The work authorization allows First Response Restorations to commence work with emergency mitigation and or resulting repair work.

DEDUCTIBLE: A deductible is set by an Insurance Policy and outlines an amount due. Think of it as payment towards work being done on a claim.

DRYING PROCESS/EQUIPMENT: We will install the necessary equipment to effectively dry your home to prevent microbial growth and further damage.  In order to reduce drying time we recommend avoiding shutting off the equipment as dehumidifiers are most effective when ran consecutively. 

WORK COMPLETION: We ask that all of our clients sign this document for us upon the completion of our work.  We require this in order to ensure complete customer satisfaction and to close our file.

ICC: A 3rd party independent evaluator of flooring.  A sample of the damaged flooring is submitted to the ICC and they return a validation stating the per foot price for replacement.