Restoration You Can Trust — 24/7 Emergency Response

When disaster strikes, we’re your first call. From water and fire damage to mould and storm repairs, our certified team is ready day or night to restore your home or business.

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Our Services

  • Water & Flood Damage

    When water damage strikes, time is critical. Whether you’re dealing with broken pipes, sewage backups, or storm flooding, our emergency teams act quickly to stop further damage and start the drying process. We provide water extraction, mould prevention, sewage cleanup, carpet and upholstery care, and complete structural drying. For peace of mind, our Water Claims Guide explains each step of the process and answers common insurance questions.

  • Fire & Smoke Damage

    Fire leaves behind more than just visible damage. Structural issues, smoke residue, and ruined interiors all require careful, professional attention. Our fire restoration experts clean up and restore your property with your timeline and well-being in mind, while also coordinating directly with your insurance company. Smoke and soot removal is included, with specialized techniques to restore both surfaces and belongings.

  • Specialized Cleaning

    We also offer professional cleaning for carpets, upholstery, and area rugs. Using truck-mounted hot water extraction or specialized in-shop cleaning for delicate rugs, our technicians remove dirt, stains, and odours to refresh your space. Pricing is transparent and tailored by square footage or item type, with pick-up and delivery available for area rugs. Upholstery and furniture cleaning is also offered, with all products chosen to be safe for families and pets.

  • Environmental & Safety

    Protecting your property and health often means addressing hidden hazards after a loss. Our trained specialists provide odour control, mould remediation, and asbestos abatement for emergency insurance claims. We follow the latest safety standards to ensure a thorough and secure cleanup, working closely with certified partners for various testing and verification. Whether it’s eliminating persistent smoke odours, removing hazardous materials, or restoring a safe environment, our team handles every step with discretion and precision.

  • Reconstruction

    In the aftermath of a traumatic event, our team provides discreet and compassionate cleanup services. Using industry-leading safety protocols and specialized equipment, we ensure that affected areas are properly sanitized, restored, and safe for re-entry. Every situation is handled with the utmost care, respect, and professionalism to support families and businesses during difficult times.

  • Trauma Scene Remediation

    Once emergency repairs are complete, we can rebuild. Our reconstruction crews handle every stage of the process, including framing, drywall, painting, flooring, roofing, carpentry, plumbing, and electrical. We combine urgency with attention to detail so your home or business is restored to pre-loss condition as quickly as possible.

  • Sewer Damage Repair

    When sewage damage hits, quick action is crucial. Contaminated water can spread bacteria, odours, and structural damage fast. Whether it’s a sewer backup or toilet overflow, our emergency team responds immediately to contain the area and begin safe cleanup. We provide hazardous waste removal, deep sanitization, odour control, contaminated material disposal, and full structural drying to restore your home or business safely. Our certified technicians follow strict health and safety protocols to protect your property and your family.

Proudly Restoring Homes and Businesses Since 1999

25 years ago, Marek Ahlsten saw a need on the Sunshine Coast for restoration services. In 1999, he started First Response, and since then has committed to the highest quality and standards in restoration and reconstruction—with each and every project. DKI - First Response has served over 5000 home and business owners since 1999, from Langdale to Earls Cove. Our company and services continues to expand, as we strive to serve the Sunshine Coast with the highest level of service, skill and equipment.

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Meet Our Team

What Our Clients Say

  • Found mold in my home when I was 39 weeks pregnant. DKI was INCREDIBLE. They offered prompt consultation by phone over the weekend, came the next day for a thorough home inspection, offered practical recommendations including both home remedies and professional mold remediation services. I called in a tearful panic because of my incoming newborn and DKI offered above and beyond reassurance and compassionate customer service. Highly recommend. THANK YOU!

    -ZOE P.

  • If disaster finds you , like it did us in the spring of 2025. You must call First Response . Their prompt and expert service rebuilt our car port to perfection. THANKS TO BEN AND ALL THE STAFF AT FIRST RESPONSE

    -DENISE P.

  • DKI was fantastic during a stressful situation when our basement suite flooded! They were very helpful and the communication was great! They gave us options and went above and beyond with the service they provided. Would highly recommend them.

    -KATIE S.

  • We had a flood and these guys were great! From emergency clean up to complete repairs. Excellent communication along the way. Definitely recommend!

    -GORDY F.

  • First Response went above and beyond to coordinate the different contractors needed for the project. This type of service is greatly appreciated on the Coast.

    -CAROLINE S.

  • I can't recommend this restoration company highly enough! From start to finish, their communication was outstanding—they kept us informed every step of the way with clear updates and quick responses. What really stood out was how they expertly negotiated with our difficult insurance company, advocating for us and ensuring everything was fully covered so the job could be completed without delays or out-of-pocket surprises. The work was done efficiently, professionally, and to a high standard. If you're dealing with water damage, fire restoration, or any emergency repair, these are the people you want on your side!

    – BROOKE S.